Refund policy

Last updated: [DATE]

At rareo, customer satisfaction is important to us. This policy explains how returns, refunds, and exchanges are handled. Please read it carefully before making a purchase.

1. Return Eligibility Criteria

To be eligible for a return:

The item must be unused, unwashed, and in its original condition
The item must be returned with original packaging, tags, and accessories (if any)
Proof of purchase (order ID or receipt) is required

Items that do not meet these conditions may not be accepted for return.

2. Return Timeframe

Returns must be requested within 7 DAYS of receiving the product.
Requests made after this period may not be eligible.

To initiate a return, please contact us at [contactrareo@gmail.com] with your order details.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method.
Refunds are typically completed within 5–7 BUSINESS DAYS after approval.

Please note that banks or payment providers may take additional time to reflect the refund.

4. Exchange Options

Exchanges are allowed for size, color, or defective items (subject to availability).
Exchange requests must be made within 7 DAYS of delivery.
If the requested replacement is unavailable, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please contact us within 48 hours of delivery
Share clear photos or videos of the issue along with your order ID

Once verified, we will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Products marked as “Final Sale” or “Non-Returnable”
Used or damaged items not caused during delivery
Gift cards (if applicable)

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by rareo.
For all other returns, the customer is responsible for return shipping costs unless stated otherwise.